Welcome to Lody Baby, personalised pressies for your little besties 🧡

Our Mission 🫶

At Lody Baby, we understand that buying presents for babies can be a fu*king overwhelming task, especially if you're not a parent yourself. Our mission is to make the process of choosing the perfect baby products bloody easy - in fact it's our mission to purchase a beautiful baby gift in under 30 secs!  

 The Lody Baby Difference 👶

What sets Lody Baby apart is our carefully curated collection of personalised silicone gifts, for babies at various stages of their early years. We take pride in sourcing only the safest products, ensuring they meet the highest standards of practicality, comfort, and style.

Navigating the Store 🤳🏽

Our user-friendly website is designed to make your baby shopping journey as seamless as possible. Whether you're a seasoned parent or a well-meaning friend or relative, our intuitive navigation will guide you to find the perfect gift for any occasion or milestone.

Passionate Customer Support ☎️

At Lody Baby, we believe that personal touch matters. Our dedicated customer support team (usually just Lou 😂)  is here to assist you every step of the way. If you have any questions or need help finding the ideal gift, don't hesitate to reach out to us. You're always welcome to slide into our DM's or email us at hello@lodybaby.com.au

Join Our Lody Baby Community - The Little Besties Club 👯‍♀️

We're not just a store; we're a community of parents, friends, and gift-givers who share the joy of celebrating our little besties! Join our Little Besties Club to stay updated on the latest trends, exclusive offers, and secret sales.

Shop with Confidence 😏

As you browse through our selection, know that each product at Lody Baby is chosen with love and care. Let us help you find that perfect something that will bring a smile to the faces of both babies and parents (and no stress to you!)

Thank you for shopping with Lody Baby. We are located in Australia and ship our products within Australia and internationally. Please note that our warehouse is located overseas.

1. All orders are typically processed within 1-3 business days. Shipping times within Australia are between 7-10 days, depending on your location. International shipping times may vary depending on the destination and can take up to 21 days.

2. We offer flat rate shipping - $10 standard or $15 for express within Australia. if you spend over $59, you will receive free shipping that is automatically applied at checkout. International shipping rates will vary depending on the destination and will be calculated at checkout. 

3. We ship our products via Australia Post. Once your order has been fulfilled, you will receive a confirmation email with a tracking number so you can track your delivery.

4. Customs and Duties International customers are responsible for any customs or duties that may be applied to their order. Please note that we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so we recommend that you contact your local customs office for more information.

5. Returns and Exchanges Please refer to our returns and exchanges policy for more information on returning or exchanging items.

6. Contact Us If you have any questions or concerns about our shipping policy, please contact us at hello@lodybaby.com.au

1. How can I place an order?

We've made placing an order through Lody Baby is simple! Just follow these steps:

a. Browse our products and select the item you want to purchase 

b. Add the name you want engraved on the products, make sure you select the font you'd like as well. Add the products to your shopping cart by clicking the "Add to Cart" button.

c. Review your cart to ensure you have all your goodies.

d. Click the "Checkout" button and follow the prompts to enter your shipping and payment information.

e. Once your order is successfully placed, you will receive an email confirmation.

3. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express. Additionally, we also support payments through PayPal for added convenience and security. Afterpay is also available at checkout

4. How long will it take to receive my order?

The delivery time depends on your location and the shipping method you choose during checkout. Typically, orders are processed within 1-3 business days and are delivered via Australia Post. Standard shipping can take 7-10 business days or express 1-3 business days. 

5. Can I track my order?

Absolutely! Once your order is shipped, we will send you a shipping confirmation email which includes a tracking number. You can use this tracking number to monitor the status and whereabouts of your package through the Australia Post website or app.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If the engraving (I.e spelling or font) is at fault of Lody Baby, we will happily exchange or refund your order. However we cannot refund or exchange a product if the name was spelt incorrectly at the time of purchase and by the customer. Please ensure you have the correct spelling at the time of purchase. If you have spelt a name incorrectly, please email us asap at hello@lodybaby.com.au

7. How do I contact customer support?

If you have any questions, concerns, or need assistance, our friendly customer support team is here to help. You can reach us by:

• Sending an email to hello@lodybaby.com.au

8. Do you offer gift wrapping services?

Yes, we do offer gift wrapping services for free! Please add gift wrapping to cart (you can find this option in the main menu).